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Refund policy

If you are having a bad day or experiencing problems with your skis, please contact us first. Our biggest goal is to keep people happy on our skis, and we will work with you to make sure that happens. Being skiers ourselves we know how devastating equipment failure can be, especially mid-season. Whilst we strive for perfection at every step in manufacturing, we know mistakes happen. We'll do what we can to get you back on snow ASAP. That being said, we still need a Warranty & Returns policy, so that's what's laid out below.

At Desert Skis Pty Ltd, we are proud to offer skis made from high-quality materials and craftsmanship. Our skis come with a warranty that covers defects in materials and workmanship for two years from the original date of purchase. If we determine that a product has a defect, we will either repair or replace the defective item, at our discretion. Please note the following terms and conditions for this warranty.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

1. Who is Covered
This warranty is valid only for the original purchaser of the skis, provided the skis were purchased directly from Desert Skis Pty Ltd or an authorised Desert Skis dealer. Proof of purchase is necessary to confirm the original purchase.

2. Return Authorisation
Any return or warranty claim must be authorised in advance by Desert Skis. To request authorisation, please email sales@desertskis.com. Once approved, send the skis to us using a trackable shipping method and pack them well. We're not responsible for items damaged during return shipping.

3. Return Shipping Costs
Keep your shipping receipt. If we find a fault that's covered by this warranty or the Australian Consumer Law, we'll refund your return shipping. If the skis aren't faulty, or they're sent without an RA number, the return shipping is on you, and we'll talk you through your options.

Exclusions: This warranty does not cover:

  1. Damage due to improper use, neglect, or abuse
  2. Damage from impacts with objects such as rocks, rails, trees, stumps, parking lot curbs, or on-mountain equipment
  3. Chips, dents, or scratches on the top sheet or base
  4. Damage resulting from improper mounting, adjustment, or use of bindings
  5. Damage caused by chemicals, adhesives, or solvents
  6. Discolouration or fading of top sheet due to misuse or neglect
  7. Normal wear and tear from regular use
  8. Any damage unrelated to material or manufacturing defects
  9. Consequential or incidental damages, including personal injury
  10. Ex-Demo skis and equipment
  11. Tuning outside the recommended tuning process
  12. Variation in topsheet appearance. Topsheets are a natural wood veneer, so colour, grain and small natural marks vary from pair to pair. This adds to the character of each pair and doesn't affect quality.

4. Custom & Built-to-Order Skis
We don't accept change-of-mind returns on custom or built-to-order skis. This doesn't affect your rights under the Australian Consumer Law.

5. Return Policy for Other Items
For all other items, returns must be made within 30 days of purchase to be eligible for a refund or exchange. Returns are not available for sale or ex-demo items.

6. Modification of Product
Any modifications, alterations, or changes made to the skis will void the warranty. Mounting bindings by a qualified technician doesn't count as a modification.

7. Warranty Coverage for Replacements
If your skis are repaired or replaced, the warranty will only be valid for the remaining duration of the original warranty period.

Desert Skis Pty Ltd · ABN 73 667 629 736 · Jindabyne NSW 2627